Political Science · Governance & Public Policy in India
UGC NET December 2023 Political Science
Citizens' charter was first articulated and implemented in the UK as a national programme in which year?
A1989
B1991 ✓ Correct
C1995
D1998
Correct answer: (B) 1991 — The Citizens' Charter was first articulated and implemented as a national programme in the United Kingdom in 1991, so the answer is 1991.
Explanation
★The Citizens' Charter was first articulated and implemented as a national programme in the United Kingdom in 1991, so the answer is 1991.
★It was launched by Prime Minister John Major to improve public services.
★It set clear standards of service that citizens could expect and demand.
★It aimed to raise transparency and make service providers accountable to users.
★Its roots lay in reforms of the Margaret Thatcher era in the 1980s.
★The model spread to many countries, including India, which adopted it in 1997.
★The other years are distractors not linked to the charter's national launch.
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