Paper 1 · Communication
Effective listening includes
AFiltering out points of disagreement
BDetailed analysis of every word
CAttaching one's own subjective meaning to a message
DConfirming one's understanding of a message ✓ Correct
Correct answer: (D) Confirming one's understanding of a message — Effective listening includes confirming one's understanding of a message, so that is the answer.
Explanation
★Effective listening includes confirming one's understanding of a message, so that is the answer.
★A good listener checks that he has grasped the speaker's meaning.
★He confirms this understanding before responding.
★So confirming understanding is part of effective listening.
★Filtering out disagreement distorts the message.
★Attaching one's own subjective meaning biases it, so effective listening includes confirming one's understanding.
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