Political Science · Governance and Public Policy in India
In which country did the concept of Citizens' Charters originate?
ABritain ✓ Correct
BFrance
CPoland
DAustralia
Correct answer: (A) Britain — The Citizens' Charter originated in Britain, so the answer is Britain.
Explanation
★The Citizens' Charter originated in Britain, so the answer is Britain.
★It was launched there in 1991.
★It set out service standards for citizens.
★It treated the citizen as a valued user of services.
★Many countries, including India, later adopted it.
★So the answer is Britain.
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