Political Science · Public Administration
Which is Not correct about the Citizen's Charter?
AIt was first implemented in the UK in 1991, where it was later renamed Services First
BIt was implemented in India in 1997
CIt is an assurance or commitment of a declared quality of public service delivery
DOnly government agencies are supposed to implement the Citizen's Charter ✓ Correct
Correct answer: (D) Only government agencies are supposed to implement the Citizen's Charter — The incorrect statement is that only government agencies implement the Citizen's Charter.
Explanation
★The incorrect statement is that only government agencies implement the Citizen's Charter.
★In fact the private sector also adopts the Citizen's Charter.
★It was first implemented in the UK in 1991 and later renamed Services First.
★It was implemented in India in 1997.
★It is a commitment to a declared quality of public service.
★Many private and corporate bodies now publish such charters.
★So the only-government claim is the not-correct one.
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