Political Science · Governance and Public Policy in India
Regarding accountability and the Citizen's Charter, which is/are correct?
- 1. the Citizen's Charter spells out the responsibilities of various government agencies
- 2. the CBDT's Citizens Charter provides service delivery standards
- 3. it includes specified timelines for refunds or redressal of grievances
A1 and 2
B2 and 3
C1 and 3
D1, 2 and 3 ✓ Correct
Correct answer: (D) 1, 2 and 3 — All three statements are correct, so the answer is 1, 2 and 3.
Explanation
★All three statements are correct, so the answer is 1, 2 and 3.
★The charter spells out agencies' responsibilities.
★The CBDT charter sets service delivery standards.
★It specifies timelines for refunds and redressal.
★It makes administration answerable to citizens.
★So all three are correct.
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