Paper 1 · Communication
Which of the following are identified as verbal communication skills?
- Use of aggressive language
- Assertiveness
- Opening feedback channels
- Taking credit for oneself
- Use of affirmative words
A1, 2 and 3
B2, 3 and 4
C3, 4 and 5
D2, 3 and 5 ✓ Correct
Correct answer: (D) 2, 3 and 5 — The verbal communication skills are assertiveness, opening feedback channels and use of affirmative words, so the answer is 2, 3 and 5.
Explanation
★The verbal communication skills are assertiveness, opening feedback channels and use of affirmative words, so the answer is 2, 3 and 5.
★Assertiveness lets one express oneself frankly yet respectfully.
★Opening feedback channels keeps the exchange two-way.
★Using affirmative words builds a positive tone.
★The use of aggressive language harms communication rather than helping it.
★Taking credit for oneself is not a communication skill, so only 2, 3 and 5 are correct.
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