Paper 1 · Communication
Which of the following can help the most in enhancing the effectiveness of active listening?
ADeveloping apathy towards the sender
BDeveloping a system to minimize noise in the area
CPaying attention to the body language of the sender
DDeveloping empathy with the sender ✓ Correct
Correct answer: (D) Developing empathy with the sender — Developing empathy with the sender helps active listening the most, so that is the answer.
Explanation
★Developing empathy with the sender helps active listening the most, so that is the answer.
★Empathy means feeling with the speaker and grasping his viewpoint.
★It draws the listener fully into the speaker's meaning.
★So empathy most enhances active listening.
★Apathy towards the sender works against listening.
★Reducing noise and reading body language help, but empathy helps the most.
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