A position created to receive and respond to inquiries, complaints, requests for policy clarification, or allegations of injustice by employees, through which their problems can be resolved quickly without lengthy channels, is

The position created to receive and quickly resolve employee inquiries, complaints and grievances is the ombudsperson.

It offers a direct route to settle problems without long formal channels.

The board of directors sets policy and governs, not day-to-day grievance handling.

The chief executive officer leads the organisation but is not this dedicated complaints role.

A national judicial commission is a state body, unrelated to internal employee grievances.

The ombudsperson works as an impartial intermediary within the organisation.