Paper 1 · Communication
A position created to receive and respond to inquiries, complaints, requests for policy clarification, or allegations of injustice by employees, through which their problems can be resolved quickly without lengthy channels, is
AThe Board of Directors
BThe Chief Executive Officer
CThe Ombudsperson ✓ Correct
DThe National Judicial Commission
Correct answer: (C) The Ombudsperson — This position is the ombudsperson, so that is the answer.
Explanation
★This position is the ombudsperson, so that is the answer.
★An ombudsperson receives and looks into complaints and grievances.
★The role settles employees' problems quickly outside long formal channels.
★So the described position is the ombudsperson.
★The board and the chief executive handle governance, not this grievance role.
★A judicial commission is a separate legal body, so the answer is the ombudsperson.
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