Political Science · Public Administration
UGC NET July 2016 Political Science
Upward communications are basically unconventional, but can be improved by which of the following?
- 1. Management giving evidence that it is really interested in the opinions of employees
- 2. The superior stating his own position before he listens to subordinates
- 3. The chief acting upon the ideas and problems reported to him
- 4. The superior asking his subordinates for a reaction to his own ideas
A1, 3 & 4
B1 & 3 ✓ Correct
C2, 3 & 4
D1, 2 & 4
Correct answer: (B) 1 & 3 — Upward communication improves when management shows interest and acts on what is reported, so the answer is 1 and 3.
Explanation
★Upward communication improves when management shows interest and acts on what is reported, so the answer is 1 and 3.
★Upward communication is the flow of information from lower levels to the top of a hierarchy.
★It improves when management gives real evidence that it values the opinions of employees.
★It also improves when the chief actually acts upon the ideas and problems reported from below.
★These responses encourage subordinates to speak openly and honestly.
★A superior who states his own position first, as in statement 2, discourages frank upward views.
★Asking only for reactions to the superior's own ideas, as in statement 4, is downward not upward flow, so the answer is 1 and 3.
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