Paper 1 · Communication
UGC NET December 2021 June 2022 (22.09.2022) Shift-II
Which of the following can be used to overcome communication barriers in an organization?
- 1. Unlimited use of grapevine
- 2. Sectionalised and preferred feedback
- 3. Action-oriented communication
- 4. Proper use of language
- 5. Inter-personal relations
A1, 2 and 3 only
B2, 3 and 4 only
C3, 4 and 5 only ✓ Correct
D1, 4 and 5 only
Correct answer: (C) 3, 4 and 5 only — The answer is 3, 4 and 5.
Explanation
★The answer is 3, 4 and 5.
★Action-oriented communication helps overcome barriers, which is item 3.
★Proper use of language reduces misunderstanding, which is item 4.
★Good inter-personal relations ease communication, which is item 5.
★Unlimited grapevine and sectionalised feedback worsen barriers, so items 1 and 2 are excluded.
★So the useful measures are the third, fourth and fifth.
★So the answer is 3, 4 and 5.
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