Paper 1 · Communication
UGC NET December 2023 (12.12.2023) Shift-II
Which of the following physical environmental factors affect communication behaviour during interaction? Choose the correct answer from the options given below.
- 1. Smiling face
- 2. Melodious voice
- 3. Temperature
- 4. Lighting conditions
- 5. Loud noise
A1, 2 and 3 only
B2, 3 and 4 only
C3, 4 and 5 only ✓ Correct
D1, 2 and 5 only
Correct answer: (C) 3, 4 and 5 only — Temperature, lighting and loud noise are physical environmental factors, so the answer is 3, 4 and 5.
Explanation
★Temperature, lighting and loud noise are physical environmental factors, so the answer is 3, 4 and 5.
★Physical environmental factors are features of the surroundings, not of the person.
★Temperature affects mood and comfort, which shape how people communicate.
★Lighting affects visibility and alertness during interaction.
★Loud noise makes it hard to hear, causing misunderstanding.
★A smiling face and a melodious voice come from the person, not the physical setting, so they are excluded.
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