Given below are two statements. In the light of the above statements, choose the correct answer from the options given below.

The correct reading is that the first statement is true while the second is false.

Statement 1 is true because verbal communication does become more powerful when accompanied by non-verbal messages, as gesture, tone and expression reinforce and enrich the words.

The two channels working together lend clarity, emphasis and credibility to what is spoken.

Statement 2 is false because non-verbal communication in fact does reflect personal feelings, emotions and attitudes, often more honestly than words.

Facial expression, posture and tone routinely reveal a communicator's inner state, so the denial in the second claim is mistaken.

Since the first observation holds and the second is contrary to the truth, only the first can be accepted.